LADO International Privacy Policies
Personal Information
We may collect preferences and personal information such as contact and billing information from you.
We collect information on the Internet using cookies or clickstream technology.
We may obtain additional personal and non-personal information from third-party providers.
Uses of Information
We use information about you to fulfill your requests, administer various programs, promotions or services, and for other business purposes.
Information collected online or offline may be shared with current or future LADO entities or subsidiaries.
We may also use information about you and your visits to our Website to send you targeted ads and marketing information.
LADO does not sell or rent your personal information to third parties.
In limited circumstances, LADO may need to share your information with certain third parties.
Your Choices
You may choose to:
Opt out of e-mail and direct mail marketing communications.
Update and correct your personal information. Contact policies@lado.edu with your request.
Important Information
LADO does not knowingly collect information from children online.
LADO Enterprises, Inc. values our relationship with our customers and is committed to responsible information-handling practices.
How To Contact Us
If you have questions about LADO’s Privacy Policy, contact us by:
Phone: 202-223-0023
E-mail: policies@lado.edu
Regular mail:
LADO International Institute,
Attn: Corporate Office
1550 Wilson Blvd, Garden Level
Arlington, VA 22209
LADO Enterprises, Inc. follows these privacy principles both online and offline in the collection, use, sharing and security of student and customer information. LADO Enterprises, Inc.:
- Provides you NOTICE of our customer information practices.
- Gives you CHOICES about how your data may be used for marketing purposes.
- Provides you the opportunity to UPDATE or CORRECT your personal information.
- Uses information SECURITY safeguards.
- Limits the SHARING of your information.
- Commits to COMPLYING with applicable privacy requirements.
- Provides you with means to CONTACT US about privacy-related issues.
We value the relationship we have with our students and clients and are committed to responsible information- handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
LADO Enterprises, Inc. is the parent company of LADO International Institute, and as such, if you provide information to any of the schools or websites owned or operated by LADO, this information may be combined or shared between current or future LADO Enterprises, Inc. entities and subsidiaries. LADO Enterprises, Inc. operates schools and websites under the name LADO (LADO.edu), and mylado.com.
Each member of LADO Enterprises, Inc., and/or each Website established by a member of LADO Enterprises, Inc., may have its own privacy policy, which it may modify as needed consistent with these principles.
LADO PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for LADO International Institute schools, LADO.edu and mylado.com (the “LADO website”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, LADO. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to Websites that are accessible through the LADO sites. Our websites may contain links to other sites operated by third parties, including but not limited to third-party sites that display the LADO trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share, and secure your information.
Privacy Policy FAQs:
To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:
WHAT INFORMATION DOES LADO COLLECT FROM ME?
We may collect personal information such as:
- Your contact information (name, mailing address, phone number, e-mail address).
- Your billing information (credit card number, billing address).
- Your personal preferences (such as likes or dislikes relating to the services we may offer).
WHEN DOES LADO COLLECT INFORMATION FROM ME?
While purchasing or taking advantage of services available from us, we may ask that you provide personal
information. For example, we request personal information when you:
- Set up an account online
- Purchase products or services
- Join a loyalty/discount program
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with LADO
When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.
HOW IS MY INFORMATION USED?
We use the information you provide in order to:
- Fulfill requests for products, services or information
- Administer discount or referral programs Provide student/customer services
- Administer sweepstakes, promotions or surveys Offer new products and services
- Improve the effectiveness of our websites, our marketing endeavors and our services and offers Conduct research and
- analysis
- Send marketing communications
- Perform other business activities
WHAT INFORMATION IS PROVIDED TO LADO FROM OTHERS?
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a student’s address in the U.S. or abroad, billing address, using our referral programs or through other scenarios.
Information From Third Parties
LADO may obtain consumer information from third-party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.
DOES LADO SHARE MY PERSONAL INFORMATION WITH OTHERS?
LADO does not sell or rent your personal information to third parties.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Sending LADO marketing communications
- Delivering documents, such as I-20’s
- Sending refund checks
- Maintaining our loyalty/discount program
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of LADO
- Processing credit card payments
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?
LADO is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-out of receiving future marketing communications from LADO.
To opt-out of or opt-in to receiving marketing communications from LADO, please take one of the following actions:
- Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from LADO will tell you how to stop receiving them.
- Send an e-mail message to policies@lado.edu and provide your current contact information.
- Or, send a request with your current contact information to:
LADO Enterprises, Inc.
Attn: Corporate Office
1550 Wilson Blvd, Garden Level
Arlington, VA 22209
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.
LADO will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:
- 10 business days for e-mails
- 6 weeks for direct mail
Until that change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as registration payment confirmations, discount/referral program membership status or updates, or other organization-related communications.
HOW DOES LADO SECURE MY PERSONAL INFORMATION?
Whether you are purchasing our services online or in our schools, we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. LADO cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy on LADO.edu and mylado.com
Because the security of your personal information is a high priority, we have taken steps to ensure that it is processed confidentially, accurately and securely. The LADO Websites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our schools also operate over a private, secure network.
Choosing a Personal Password on Axess
When you create an online account on Axess, you need to select a personal password. To maximize your level of protection, you should choose at least 6-30 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password or any account information. You have the ability to purchase on our site without using a password; however, you will have to reenter your personal information each time you use our site in order to make a purchase.
DOES LADO USE COOKIES, OTHER TECHNOLOGIES OR THIRD PARTIES TO COLLECT INFORMATION ABOUT ME?
Cookies and Clickstream Technology
A cookie is a small data file that a Website or e-mail may send to your browser, which may then be stored on your hard drive. Our Websites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Websites without reintroducing yourself.
LADO may use a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information.
You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account or make purchases.
Our Web server automatically collects clickstream information such as the address (or URL) of the Website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.
Our Website may also use other technologies to track which pages of our Websites our visitors view. This anonymous clickstream data helps us understand how visitors use our Website.
Third-Party Ad Providers
Our Websites use third-party service providers to serve ads on our behalf across the Internet and to analyze Website traffic on our behalf. They may collect anonymous information about your visits to our Website, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Websites so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
HOW CAN I UPDATE MY INFORMATION?
LADO wants your information and marketing preferences to be accurate and complete. We provide several different
methods for you to update your personal information. To update your information:
- If you’ve created an account on LADO.edu, or mylado.com, you can update your information after logging into your account
- Send a request to: policies@lado.edu
- Send a request to:
LADO International Institute, Attn: Corporate Office
1550 Wilson Blvd, Garden Level, Arlington, VA 22209
If you send an e-mail or letter request, please be sure to indicate your current information and the requested changes you would like made.
DOES LADO COLLECT INFORMATION FROM CHILDREN?
We will not knowingly or intentionally collect personal information online from children under the age of 14. We are committed to protecting the privacy of children.
WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?
Please contact policies@lado.edu to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Send a communication to: policies@lado.edu
- Send a letter to:
LADO International Institute, Attn: Corporate Office
1550 Wilson Blvd, Garden Level
Arlington, VA 22209
WILL THIS PRIVACY POLICY CHANGE?
Because LADO will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt- out of having your information used or shared in that new manner.
Last revision date: May 9, 2014
